Shipping & Returns Policy

Shipping

We know you’re eager to get started on your wellness journey, and we do our best to get your order out to you as quickly as possible.

Processing Time

Once your order has been reviewed and approved by one of our providers, it will be sent to our pharmacy partner for fulfillment. Processing times can vary depending on the product and your individual treatment plan, but we always aim to turn things around within a reasonable timeframe. If there’s anything holding up your order, like an outstanding question from your provider, we’ll reach out to let you know.

Delivery Time

Delivery windows vary based on your location and the shipping carrier. Once your order ships, you’ll receive a confirmation email or text message with a tracking number so you can keep an eye on it every step of the way.

Shipping Costs

Shipping costs, if any, will be clearly displayed at checkout before you complete your purchase.

Address Accuracy

Please double-check your shipping address before placing your order. We ship to the address on file, and we’re not responsible for delays or issues caused by an incorrect or incomplete address. If you need to update your address, reach out to us as soon as possible, ideally before your order ships.

PO Boxes

Some of our products, particularly those requiring temperature-controlled shipping, cannot be delivered to PO Boxes or General Delivery addresses. If this applies to your order, we’ll let you know.

Delays

While we do everything we can to get your order to you on time, occasional delays can happen due to high order volume, weather conditions, or carrier issues. We appreciate your patience and are always here to help if something seems off.

Returns and Refunds

Sometimes things don’t go as planned, and we want you to feel good about every interaction you have with us.

Prescription & Medical Products

Because of the nature of prescription and compounded medications, we’re unable to accept returns or issue refunds once an order has been shipped. It’s required by law to protect the safety and integrity of all medications. All sales on prescription products are final.

That said, if something doesn’t seem right, whether it’s an error with your order, a product that arrived damaged, or anything else that just feels off, please reach out to us. We’ll do everything we can to make it right.

Non-Prescription Products

For any non-prescription products purchased through Rehydra+, please contact us within 14 days of receiving your order if you have any concerns. We’ll review your situation and work with you on a resolution on a case-by-case basis.

Order Errors

If you believe there was a mistake in how your order was filled, wrong product, wrong dosage, or anything along those lines, don’t hesitate to get in touch with us right away. We take these situations seriously and will prioritize getting it resolved.

Cancellations

Need to cancel an order? The sooner you let us know, the better. Once an order has been processed and shipped, we’re unable to cancel it. If your order is still in the processing stage, reach out to our team immediately and we’ll do our best to help.

Questions?

If you have any questions about your order, shipping, or anything else, our team is always happy to help. You can reach us by phone, email, or through the contact form on our website. We’ll get back to you as soon as we can.